Welcome to OffSportUS, your trusted source for high-quality outdoor adventure gear! Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our customer service team is always ready to help at [email protected].
About Our Products
What types of outdoor gear do you specialize in?
We specialize in adventure-ready equipment for all your outdoor pursuits, including:
- Camping tents (from solo backpacking to family-sized)
- Fishing gear and accessories
- Boating equipment and marine electronics
- Camp furniture (chairs, cots)
- Backpacking essentials
- Outdoor cooking and food storage
- Safety equipment like life vests/PFDs
How do I choose the right tent size?
Our tent sizing (1-Man, 2-Man, etc.) indicates how many people can comfortably sleep in the tent. For more space, consider sizing up. Family tents are designed for groups and typically offer standing room and multiple compartments.
Are your down products ethically sourced?
Absolutely! We’re committed to responsible sourcing. All our down products use ethically harvested down from suppliers who meet strict animal welfare standards.
Ordering & Account Questions
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your gear’s journey to your doorstep. Tracking links will be provided for both DHL/FedEx and EMS shipments.
Can I change or cancel my order after placing it?
We process orders quickly to get you adventuring sooner! If you need to make changes, please email [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What are my shipping options?
We offer two adventure-ready shipping options:
- Standard Shipping ($12.95 flat rate): 10-15 days via DHL or FedEx – perfect when you need gear fast
- Free Shipping: 15-25 days via EMS for orders over $50 – great for planned adventures
Do you ship internationally?
Yes! We ship globally except to certain Asian and remote regions. International delivery times may vary slightly based on destination. Contact us if you’re unsure about delivery to your location.
What if my gear doesn’t arrive within the estimated timeframe?
While we work with reliable carriers, occasional delays can happen. If your shipment is significantly delayed, please contact us at [email protected] with your order number and we’ll investigate immediately.
Returns & Exchanges
What’s your return policy?
We want you to have gear that performs as hard as you do! You may initiate returns within 15 days of receiving your order. Items must be unused and in original packaging with all tags attached.
How do I return an item?
Email [email protected] with your order number and reason for return. We’ll provide return instructions and a shipping label if applicable. Return shipping costs may apply unless the return is due to our error.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. Refunds are issued to your original payment method. Processing times by your bank may vary.
Still Have Questions?
Our adventure-ready customer service team is here to help! Contact us at:
Email: [email protected]
Mail: 3200 Patton Lane, Tucson, US 85701
We typically respond within 24 hours during business days.