Shipping Policy

At OffSportUS, we’re committed to getting your outdoor gear to you efficiently and handling returns with the same care we put into our products. Whether you’re gearing up for a solo backpacking trip or outfitting your whole fishing crew, our policies are designed to be as reliable as your favorite tent.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Best for when you need your gear quickly
• Free Shipping (Orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Great for non-urgent orders and budget-conscious adventurers

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. All items must be in original condition – unused, unwashed, with all tags attached and in original packaging.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on:

• Life Vest/PFD (personal flotation devices)
• Food items
• Fishing Line (once opened)

Easy Return Process

Returning your gear is as simple as packing up camp:

Step 1: Request Authorization

Email our adventure-support team at [email protected] with your order number and reason for return. Use our template below:

Step 2: Receive Instructions

Within 24 hours (during business days), we’ll email you return authorization and shipping instructions. Returns without authorization cannot be processed.

Step 3: Ship Your Return

Package your item securely (we recommend using original packaging) and ship to:

OffSportUS Returns
3200 Patton Lane
Tucson, US 85701

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Information

Once we receive and inspect your return (typically within 3-5 business days after arrival):

• Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Processing Time: 3-10 business days depending on your financial institution
• Deductions: Original shipping fees are non-refundable

Exchange Process

Want different gear instead? The process is similar to returns:

1. Follow the return process above, indicating you want an exchange
2. Once we receive your return, we’ll ship your new item
3. You’ll receive tracking information for your replacement gear

Expedited shipping: If you need your exchange faster, contact us about upgrading your shipping (additional fees apply).

Damaged or Defective Items

If your gear arrives damaged or defective (which is as rare as a sunny day in the rainforest):

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange a prepaid return label and expedite your replacement
• No need to wait for us to receive the return – we’ll ship your replacement ASAP

International Returns

For our global adventurers:

• Follow the same return process
• Mark the package as “Returned Goods” to avoid customs charges
• International return shipping costs are the customer’s responsibility
• Refunds will be issued in USD and may vary slightly due to exchange rate fluctuations